Cancellation and Deposit Policy

Appointment Attendance

At Holly Tree House Dental Practice, we are dedicated to providing you with exceptional care and attention during your appointments. When you schedule an appointment with us, we allocate resources including our clinicians’ time, equipment, and team to ensure your needs are met. We understand that unforeseen circumstances may arise, so if you need to cancel or reschedule, please inform us as soon as possible. We require a minimum notice of 24 hours (or 48 hours for appointments exceeding 1 hour) to accommodate changes. Please refrain from emailing changes within 48 hours of your appointment.

Please note that weekend and public holiday periods are not included in the notice period. For instance, to cancel a Monday appointment at 9 am, you must notify us by the preceding Friday at 9 am.

Failure to provide adequate notice or attend an appointment will result in a late cancellation fee deducted from any prepaid deposit. This fee escalates with subsequent occurrences. After two instances of late cancellation or non-attendance, the deposit required for future appointments will equal the full treatment amount, payable at the time of booking.

Late Arrival

We schedule specific time slots for each appointment to ensure thorough treatment delivery. If you anticipate being late, please notify us promptly. We will assess whether your clinician can accommodate the delayed appointment. A late notice cancellation fee may apply if treatment cannot be completed within the remaining time.


To secure your appointment, we require a deposit or full payment as a commitment to attend. Deposits are typically refundable if sufficient cancellation notice is given.

New patient consultations, hygiene appointments, and routine appointments necessitate full prepayment. Failure to attend will result in forfeiture of the treatment fee.

For treatment appointments, a non-refundable deposit of £50 (or £100 for appointments exceeding 1 hour) is required. If an appointment is missed and needs to be rebooked, another non-refundable deposit is necessary.

Changes to Treatment Plans

We understand that treatment preferences may change. If you decide to alter your treatment plan before commencement and within the applicable cancellation period, no fees will be incurred, and refundable deposits will be returned.

However, changes made after treatment begins or involves third-party services, such as laboratories, will incur charges based on clinician/surgery time. Fees for third-party services remain payable in full.

Appointment Reminders

We send automatic appointment confirmation emails to ensure you are informed. However, please do not rely solely on these reminders. It is your responsibility to maintain accurate contact information with us. We will not be liable for missed appointments due to non-receipt of reminders.

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